Review Our Policies / Terms Of Service

1. Introduction: This Cancellation Policy outlines the terms and conditions under which clients may cancel or reschedule their cleaning appointments with Mess Minimizers. Please read this policy carefully, as it is applicable to all residential and commercial cleaning services provided by Mess Minimizers.

2. Residential Cleaning Cancellation Policy:

• 24-Hour Notice: Residential clients are required to provide a minimum of 24 hours' notice for cancellations or rescheduling. 
• Cancellation Fee: If the cancellation is made within 24 hours of the appointment, a fee of $75 will be charged.
• No-Show Fee: Failure to provide access for a scheduled appointment without prior notice will result in a fee equal to 50% of the scheduled service price.

3. Commercial Cleaning Cancellation Policy:

• 48-Hour Notice: Commercial clients are required to provide a minimum of 48 hours' notice for cancellations or rescheduling. 
• Cancellation Fee: If the cancellation is made within 48 hours of the appointment, a fee equal to 50% of the scheduled service price will be charged.
• No-Show Fee: Failure to provide access for a scheduled appointment without prior notice will result in a fee equal to 50% of the scheduled service price.

4. Emergency Cancellation:

• In case of emergency situations, both residential and commercial clients may contact Mess Minimizers to explain the circumstances. Emergency cancellations will be considered on a case-by-case basis, and fees may be waived at the discretion of Mess Minimizers.

5. Rescheduling:

• Rescheduling is subject to availability and must comply with the notice periods defined above for residential and commercial clients.

6. Refunds:

• Refunds for cancellations made in accordance with this policy will be processed within 2-14 business days.

7. Contact Information:

• For cancellations, rescheduling, or questions about this policy, please contact Mess Minimizers by giving us a call, text, or filling out the Contact Form:

8. Modifications to this Policy:

• Mess Minimizers reserves the right to modify this Cancellation Policy at any time. Any modifications will be effective immediately upon posting on our website or other public channels.

1. New Customer Discount Policy:

• Offer Details: All new customers of Mess Minimizers are eligible to receive a 20% discount on their first cleaning service.
• Eligibility: To be eligible for the discount, the customer must be booking a cleaning service with Mess Minimizers for the first time. This offer cannot be combined with any other promotional offer or discount.
• Application: The 20% discount will be applied automatically during the billing process for all qualifying first-time bookings.

2. Refer-A-Friend Discount Policy:

• Offer Details: Existing customers can earn a 50% discount on their next cleaning service by referring a friend to Mess Minimizers.
• Referral Criteria: The referred friend must book and complete a cleaning service with Mess Minimizers. - The referring customer must be mentioned by the referred friend at the time of booking. - The referred friend should be a new customer and not have previously booked a cleaning service with Mess Minimizers.
• Application: Once the referred friend's cleaning service is completed and confirmed, the 50% discount will be applied to the referring customer's account. This discount can be used for their next booking.
• Limitations: A customer can refer multiple friends but can apply only one 50% discount per cleaning session. Additional earned discounts will be saved for subsequent bookings.

All promotional offers are subject to change at the discretion of Mess Minimizers. Offers cannot be exchanged for cash or any other alternatives.

1. Standard Payment Processing Fee: 

• 3.6% of the total amount due.

2. Prepayment Requirement: 

• Prepayment in full is required when the customer is not available for a walk-through.

3. Processing Fee for Prepayment with No Walk-through: 

• 4.6% of the total amount due.

1. General Terms:

• We aim for your complete satisfaction. However, if our cleaning services do not meet your expectations, we offer a refund under specific conditions.

2. Complaint Period:

• Complaints should be lodged within 24 hours of service completion. We will try to rectify the problem, which may include a re-cleaning at no extra cost.

3. Refund Eligibility:

• If you're still dissatisfied after the re-cleaning, we'll issue a refund based on the service portion deemed unsatisfactory.

4. Non-Refundable Services:

• Services such as purchasing cleaning supplies or extra labor are non-refundable.

5. Claim Procedure:

• Refund requests must be written and sent through our Contact Form.

6. Policy Amendments:

• We reserve the right to modify this policy without prior notice. Updated versions will be effective immediately upon posting on our website.

This Privacy and Refund Policy are effective as of 8/4/2023.

1. Introduction:

• Our cleaning company ("we," "us," "our") prioritizes your privacy. This Privacy Policy outlines the information we gather, its usage, security, and our sharing practices.

2. Information Collection:

• We may gather personal data like your name, contact details, property details, and payment information when you engage our cleaning services.

3. Utilization of Information:

• This data is utilized to enhance our services, process your payments, communicate updates, and fulfill our legal obligations.

4. Information Disclosure:

• We will not sell or lease your data to third parties, except for service providers aiding our operations, legal requests, or with your explicit permission.

5. Data Security:

• We are committed to securing your data and implement stringent measures to protect against unauthorized access and misuse.

6. Policy Updates:

• This Privacy Policy may be updated occasionally. Significant changes will be notified through our website or via email.

7. Contact:

• For any queries or concerns about this Privacy Policy, please contact us at info@messminimizers.com.

By submitting your phone number, you consent to receive text messages from our company via SMS in response to your request. Your number always stays private.